ANJALI KUMAR

UI/UX Designer and Design Lead - Payment Technology

October 2025 - Present

• RABT – Building Management Payments Platform – Serving as the sole UI/UX Designer and Design Lead, designing multi-level dashboards, building-level transaction journeys, and management company portals. Leading end-to-end design for entity lists, transaction drill-downs, vendor mapping interfaces, and OA monitoring workflows using Mashreq's enterprise design system.
• LRD – Lease Rental Discounting – Acting as the sole designer for LRD, architecting cheque recall, withdrawal, deferment, and referral workflows. Leading UI architecture for CIF lookup screens, cheque validation interfaces, maker–checker approval flows, and CPC operations dashboards.
• Taswiya – Settlement & Reconciliation Platform – Working as the sole designer and design lead for Taswiya, crafting multi-country settlement dashboards, case queue management, and reconciliation journeys across UAE, Qatar, Bahrain, and Kuwait. Designing automated vs manual case views, workflow widgets, and real-time entity trackers.
• Design System Leadership – Establishing design patterns, component libraries covering 50+ components, and style guides across all Payment Technology products.
• User Research & Validation – Conducting user interviews across 4 countries, performing usability testing, creating personas and journey maps, and validating designs through iterative feedback loops with 20+ stakeholders.
• Cross-functional Collaboration – Partnering with Product Owners, Engineering teams, QA, and Business stakeholders to align on requirements, feasibility, and UX goals.

Project Manager and UI/UX Designer - Payment Operations

May 2021 - September 2025

• Project MAWJ – Spearheaded as Project Manager for the bank's first employee social media and engagement platform, driving collaboration across 3,000+ staff.
• Project Cypher 🏆 (Gartner Award Winner 2025) – Served as sole UI/UX Designer for the bank's first in-house payments reconciliation platform, automating reconciliation across multiple payment types (SWIFT, RTGS, IMPS, Cheques, Cards).
• Project DoneZie – Designed and delivered Mashreq's first enterprise task management system, enabling 125+ projects and 70M+ BAU tasks to be tracked in one platform.
• Deeply embedded in Payments Operations – acquired end-to-end knowledge of multiple payment types and their reconciliation needs.
• Championed innovation and change adoption – led workshops, wireframe walkthroughs, and design sprints with cross-border teams (UAE, India, Egypt, Pakistan).
• Skilled in Figma, Adobe XD, Miro, Azure DevOps, Power BI, and MS Planner.

UI/UX Designer - Nitro Digital Credit Journey Squad

• Spearheaded design efforts as the sole designer for four critical projects within Nitro Digital studio.
• Established comprehensive UI guidelines, setting design standards across the organization.
• Collaborated with Product Owners and end-users, conducting extensive user research.
• Crafted precise wireframes for nine digital journeys, ensuring alignment with user stories.
• Translated wireframes into polished UI designs using Sketch and Figma.
• Developed final prototypes on Marvel for all seven journeys.
• Conducted rigorous UI and UAT testing.
• Created 36 training modules for the ELCM Project using iMovie.
• Tracked key UX metrics and KPIs.

UI/UX Designer - TMO Team

• Created and launched the Mashreq Intranet Portal using SharePoint and O365.
• Designed features like the Engineering Day portal, Engineering Community Chat page, and Ideas Wall.
• Designed presentations and flyers for corporate communications using Photoshop and Figma.
• Handled QA, Sanity, and UAT testing and launched website to production.
• Organized and managed monthly Mashreq Engineering Day Events.

• Local website revamping - Redesigned and relaunched the local website.
• Created and launched the Social Media Page (Facebook).
• Designing creative content for the website and Live newsletter.
• Worked with PhotoShop and CoralDraw to create Marketing and other promotional material.
• Compliance - Getting approvals of materials on the Merck Approval System (GMAPP).
• Worked with their online repository of materials (GPUB).
• Co-ordinated with business units, IT, and other stakeholders for the implementation of systems and projects.
• Coordinated with external vendors to ensure the project timelines are met.

• Part of the Branch Transformation project.
• Worked with POS terminals, conducted UAT and POS Programming, configuration, and testing.
• Worked with the Mobile Banking team in the bank.
• Worked in the Ecommerce section.
• Supported Card Operations for merchant configuration.