I'm Anjali,
UI/UX Designer & Project Manager

UI/UX Designer and Design Lead - Payment Technology

October 2025 - Present

• RABT – Building Management Payments Platform – Serving as the sole UI/UX Designer and Design Lead, designing multi-level dashboards, building-level transaction journeys, and management company portals. Leading end-to-end design for entity lists, transaction drill-downs, vendor mapping interfaces, and OA (Owners Association) monitoring workflows using Mashreq's enterprise design system.
• LRD – Lease Rental Discounting – Acting as the sole designer for LRD, architecting cheque recall, withdrawal, deferment, and referral workflows. Leading UI architecture for CIF lookup screens, cheque validation interfaces, maker–checker approval flows, and CPC (Cheque Processing Centre) operations dashboards with real-time status indicators.
• Taswiya – Settlement & Reconciliation Platform – Working as the sole designer and design lead for Taswiya, crafting multi-country settlement dashboards, case queue management, and reconciliation journeys across UAE, Qatar, Bahrain, and Kuwait. Designing automated vs manual case views, workflow widgets with smart routing, bill stage progression screens, and real-time entity trackers with status synchronization.
• Design System Leadership – Establishing and maintaining design patterns, component libraries, and style guides across all Payment Technology products. Created reusable UI kits in Figma covering 50+ components including complex data tables, multi-step forms, status indicators, and workflow visualizations.
• User Research & Validation – Conducting user interviews with operations teams across 4 countries, performing usability testing sessions, creating user personas and journey maps, and translating business requirements into intuitive design solutions. Validated designs through iterative feedback loops with 20+ stakeholders.
• Prototyping & Handoff – Building high-fidelity interactive prototypes in Figma with micro-interactions, animations, and state variations. Delivering pixel-perfect design specs, developer handoff documentation, and ongoing design QA support through all development phases.
• Cross-functional Collaboration – Partnering closely with Product Owners, Engineering teams, QA, and Business stakeholders to align on requirements, technical feasibility, and user experience goals. Leading design workshops, sprint planning sessions, and requirements gathering meetings.
• Innovation & Best Practices – Championing accessibility standards (WCAG 2.1 AA), responsive design principles, and mobile-first approaches. Staying current with latest UI/UX trends, design tools, and conducting design critiques to elevate team's design maturity.
• Performance Metrics – Tracking key UX metrics including task completion rates, time-on-task, error rates, and user satisfaction scores. Using heatmaps and analytics to identify usability issues and inform design iterations.
• Design Advocacy – Presenting design solutions to leadership, advocating for user-centered design principles, and educating non-design stakeholders on the value of UX research and iterative design processes.

Project Manager and UI/UX Designer - Payment Operations

May 2021 - September 2025

• Project MAWJ – Spearheaded as Project Manager for the bank's first employee social media and engagement platform, driving collaboration and community-building across 3,000+ staff. Defined roadmap, coordinated cross-functional teams, and delivered within tight timelines.
• Project Cypher 🏆 (Gartner Award Winner 2025) – Served as sole UI/UX Designer for the bank's first in-house payments reconciliation platform, automating reconciliation across multiple payment types (SWIFT, RTGS, IMPS, Cheques, Cards). Partnered with operations SMEs to map end-to-end reconciliation workflows.
• Project DoneZie – Designed and delivered Mashreq's first enterprise task management system, enabling 125+ projects and 70M+ BAU tasks to be tracked in one platform. Translated leadership requirements into intuitive dashboards with RAG status, SLA tracking, and automated reminders.
• Deeply embedded in Payments Operations – acquired end-to-end knowledge of multiple payment types, their reconciliation needs, and operational pain points. Acted as a bridge between business users and tech teams.
• Championed innovation and change adoption – led workshops, wireframe walkthroughs, and design sprints with cross-border teams (UAE, India, Egypt, Pakistan) to align stakeholders.
• Skilled in design and management tools: Figma, Adobe XD, Miro (for design & prototyping), Azure DevOps, Power BI, and MS Planner (for project tracking).

UI/UX Designer - Nitro Digital Credit Journey Squad

• Spearheaded the design efforts as the sole designer for four critical projects within the Nitro Digital studio being part of the Credit Journey Squad, Risk Squad and Advanced analytics Squad.
• Established comprehensive UI guidelines, setting the standard for design practices across the entire organization.
• Collaborated closely with Product Owners and end-users to deeply understand user requirements, conducting extensive user research to inform design decisions.
• Crafted precise wireframes for nine digital journeys, ensuring alignment with user stories and project objectives.
• Initiated Concept Framing sessions to ideate and propose solutions prior to wireframing, streamlining the design process for three projects.
• Translated wireframes into polished UI designs using Sketch and Figma, adhering to design guidelines and best practices.
• Developed final prototypes on Marvel to facilitate the development process for all seven journeys, ensuring seamless transition from design to implementation.
• Collaborated with designers from other digital squads to establish a comprehensive design library for company assets, fostering consistency and efficiency.
• Conducted rigorous UI and UAT testing to validate the functionality and usability of developed journeys.
• Created 36 training modules for the ELCM Project, leveraging iMovie for video editing to produce engaging training materials for staff.
• Tracked key UX metrics and KPIs to assess the impact of design changes on user satisfaction and business goals.

UI/UX Designer - TMO Team

• Implemented project management methodologies and best practices to execute project activities according to plan.
• Monitored project progress, milestones, and deliverables, identifying deviations and taking corrective actions as needed.
• Created and launched the Mashreq Intranet Portal using OOTB features in SharePoint and O365 after completing user research.
• Had hands-on experience with SharePoint for internal event pages such as hackathons and ideas wall.
• Designed features like the main landing page for the Engineering Day portal, the Engineering Community Chat page, and the Ideas Wall.
• Designed the website, banners, images, and infographics and carried out the maintenance of the website.
• Worked on Excel and monday.com for project tracking and to log the project statuses of each team member.
• Designed presentations and flyers for corporate communications using Photoshop and Figma.
• Handled QA, Sanity, and UAT testing and launched the website to production.
• Organized and managed the monthly Mashreq Engineering Day Events.

• Local website revamping - Redesigned and relaunched the local website.
• Created and launched the Social Media Page (Facebook).
• Designing creative content for the website and Live newsletter.
• Worked with PhotoShop and CoralDraw to create Marketing and other promotional material.
• Compliance - Getting approvals of materials on the Merck Approval System (GMAPP).
• Worked with their online repository of materials (GPUB).
• Co-ordinated with business units, IT, and other stakeholders for the implementation of systems and projects.
• Follow-up on project implementation to ensure the system deliverables are meeting the deadlines.
• Coordinated with external vendors to ensure the project timelines are met.

• Part of the Branch Transformation project.
• Worked with POS terminals, conducted UAT and POS Programming, configuration, and testing.
• Worked with the Mobile Banking team in the bank.
• Worked in the Ecommerce section.
• Supported Card Operations for merchant configuration.
• AI Tools
  User Story Agent FSD/BRD Generator