I'm Anjali,
UI/UX Designer & Project Manager

Project Manager and UI/UX Designer - Payment Operations

• Project MAWJ – Spearheaded as Project Manager for the bank's first employee social media and engagement platform, driving collaboration and community-building across 3,000+ staff. Defined roadmap, coordinated cross-functional teams, and delivered within tight timelines.
• Project Cypher – Served as sole UI/UX Designer for the bank's first in-house payments reconciliation platform, automating reconciliation across multiple payment types (SWIFT, RTGS, IMPS, Cheques, Cards). Partnered with operations SMEs to map end-to-end reconciliation workflows.
• Project DoneZie – Designed and delivered Mashreq's first enterprise task management system, enabling 125+ projects and 70M+ BAU tasks to be tracked in one platform. Translated leadership requirements into intuitive dashboards with RAG status, SLA tracking, and automated reminders.
• Deeply embedded in Payments Operations – acquired end-to-end knowledge of multiple payment types, their reconciliation needs, and operational pain points. Acted as a bridge between business users and tech teams.
• Championed innovation and change adoption – led workshops, wireframe walkthroughs, and design sprints with cross-border teams (UAE, India, Egypt, Pakistan) to align stakeholders.
• Skilled in design and management tools: Figma, Adobe XD, Miro (for design & prototyping), Azure DevOps, Power BI, and MS Planner (for project tracking).

UI/UX Designer - Nitro Digital Credit Journey Squad

• Spearheaded the design efforts as the sole designer for four critical projects within the Nitro Digital studio being part of the Credit Journey Squad, Risk Squad and Advanced analytics Squad.
• Established comprehensive UI guidelines, setting the standard for design practices across the entire organization.
• Collaborated closely with Product Owners and end-users to deeply understand user requirements, conducting extensive user research to inform design decisions.
• Crafted precise wireframes for nine digital journeys, ensuring alignment with user stories and project objectives.
• Initiated Concept Framing sessions to ideate and propose solutions prior to wireframing, streamlining the design process for three projects.
• Translated wireframes into polished UI designs using Sketch and Figma, adhering to design guidelines and best practices.
• Developed final prototypes on Marvel to facilitate the development process for all seven journeys, ensuring seamless transition from design to implementation.
• Collaborated with designers from other digital squads to establish a comprehensive design library for company assets, fostering consistency and efficiency.
• Conducted rigorous UI and UAT testing to validate the functionality and usability of developed journeys.
• Created 36 training modules for the ELCM Project, leveraging iMovie for video editing to produce engaging training materials for staff.
• Tracked key UX metrics and KPIs to assess the impact of design changes on user satisfaction and business goals.

UI/UX Designer - TMO Team

• Implemented project management methodologies and best practices to execute project activities according to plan.
• Monitored project progress, milestones, and deliverables, identifying deviations and taking corrective actions as needed.
• Created and launched the Mashreq Intranet Portal using OOTB features in SharePoint and O365 after completing user research.
• Had hands-on experience with SharePoint for internal event pages such as hackathons and ideas wall.
• Designed features like the main landing page for the Engineering Day portal, the Engineering Community Chat page, and the Ideas Wall.
• Designed the website, banners, images, and infographics and carried out the maintenance of the website.
• Worked on Excel and monday.com for project tracking and to log the project statuses of each team member.
• Designed presentations and flyers for corporate communications using Photoshop and Figma.
• Handled QA, Sanity, and UAT testing and launched the website to production.
• Organized and managed the monthly Mashreq Engineering Day Events.

• Local website revamping - Redesigned and relaunched the local website.
• Created and launched the Social Media Page (Facebook).
• Designing creative content for the website and Live newsletter.
• Worked with PhotoShop and CoralDraw to create Marketing and other promotional material.
• Compliance - Getting approvals of materials on the Merck Approval System (GMAPP).
• Worked with their online repository of materials (GPUB).
• Co-ordinated with business units, IT, and other stakeholders for the implementation of systems and projects.
• Follow-up on project implementation to ensure the system deliverables are meeting the deadlines.
• Coordinated with external vendors to ensure the project timelines are met.

• Part of the Branch Transformation project.
• Worked with POS terminals, conducted UAT and POS Programming, configuration, and testing.
• Worked with the Mobile Banking team in the bank.
• Worked in the Ecommerce section.
• Supported Card Operations for merchant configuration.